Student support
FAQs
The questions our students ask most. If yours is not here, call the office on 07 855 1111.
What is CDTNZ's average achievement rate?
Currently, 97–100% of students achieve the required standard.
Do you do WINZ quotes?
Yes we do, please call our office at (07) 855 1111 to arrange.
Can I pay by StudyLink with a Student Loan?
No, CDTNZ courses are of short duration and do not qualify for student loan funding. We, however, do accept other forms of payment. Please refer to FAQ “How can I pay?”
How can I pay?
- Eftpos
- Credit card transactions accepted through our Eftpos facilities (Visa / Mastercard / Union Pay)
- Cash
- Winz payment cards
- Direct credit
I no longer want to complete my course I booked, what do I do?
- Please read through our terms and conditions policy
- You need to call our office to arrange a rebooking for another date (07) 855 1111
- Talk to our office staff to discuss cancellations and refunds (07) 855 1111
English is my second language, can I bring a translator to my course?
- Yes, you can bring a translator ONLY to the theory courses and it cannot be a family member
- You will need to advise our office staff if you are bringing a translator upon booking
I need assistance with reading and writing, can I still sit the course?
Yes, we recommend 1-on-1 training for theory with an instructor. Please contact our office (07) 855 1111 to discuss this further and to book in.
I wish to appeal the assessor decision on my assessment, how can I do this?
Contact our admin via email on admin@cdtnz.nz
I wish to make a formal complaint, how can I do this?
Contact our admin via email on admin@cdtnz.nz or fill in the form on our complaints page.
I made a complaint or appealed an assessment decision, but I'm still unhappy with the outcome, what can I do?
If you are unhappy with the outcome of your complaint please feel free to contact the Tertiary Education Disputes Resolution team.
What facilities/amenities are available?
- Wi-fi can be made available upon request
- Tea, coffee and Milo making facilities
- Microwave
I'm running late for my course, will I still be able to attend?
Please call our office to discuss (07) 855 1111.
I lost my certificate, how do I get a re-issue?
Please call our office (07) 855 1111 to discuss the cost and get a replacement certificate.
Dangerous Goods endorsement certificates cannot be re-issued if you have lost the certificate without getting it endorsed onto your driver’s licence more than 60 days from the assessment date of your course. If it has been longer than 60 days you will need to re-sit the course.
More student support
Not sure which licence you need?
Tell us what you will be driving and we will tell you the class, the prerequisites and what it costs.